FAQs

About Spark Connections 2017

1. What is Spark Connections 2017?

Spark Connections (previously known as “Dating Deals”) is a biannual signature event (i.e. February/March and August/September) for singles to expand their social network and make new friends, while pursuing their hobbies and interests! In its 8th year running, the first run of the 2017 Spark Connections will be held from 11 February 2017 to 31 March 2017.

 

2. What kind of events and services are offered during Spark Connections 2017? What are #YOLO, #TGIF, and #LinkedUp deals?

There is something for everyone during Spark Connections 2017. The AAs have put together a wide variety of events, programmes and workshops – from sushi-making and baking workshops, nature walks and jungle trails, coffee appreciation to whisky and chocolate pairing sessions, escape room and console games, volunteering, speed dating, personalised matching services and MORE!

Sign up for a #YOLO event if you want to be adventurous and try out new experiences with new friends or simply like to gather with people of similar interests; or if you enjoy networking and mingling with other like-minded souls in group social activities, chill out at a #TGIF event! For those who prefer to go on one-on-one dates or equip yourself with some social skills, be #LinkedUp through one of the personalised services or soft skills programmes being offered.

Visit the Calendar of Events to see the full listing.

 

3. I am currently single. How much subsidy can I enjoy during Spark Connections 2017? How can I enjoy this benefit?

Singles will be given $100 electronic credits to offset up to 50 percent of the dating events, workshops and services offered by the AAs during the campaign period from 11 February 2017 to 31 March 2017. Singles would have to register to be an SDN website user using their SingPass to receive the $100 electronic credits. Please refer to Question 5 on how to register as an SDN website user.

Example:
A SDN website user registers for a dating event that costs $150, he/she can use 75 electronic credits to offset the cost and pay only the remaining $75 for the dating event.

 

Registering as an SDN Website User

4. I am interested to participate in Spark Connections 2017. How do I receive the credits?

Upon your registration as an SDN website user at www.sdn.sg, you will receive an email notification from SDN informing you on your registration status and the issuance of credits. The whole process will take about a week, so hurry and register for your account now!

 

5. How do I register to be an SDN website user?

To participate in Spark Connections 2017, you have to be legally single, and register as a user of the SDN website. You can sign up as a user at the SDN website (www.sdn.sg) by clicking on the “Sign up/ Login” button on the top-right corner of the homepage and, using your SingPass ID and password.

 

6. I am currently an SDN website user. Do I have to sign up for Spark Connections 2017? How can I check if the $100 has been awarded to me?

If you are already an SDN website user, you are all set to go! You do not need to register/ sign up separately for Spark Connections 2017.

Your $100 electronic credits will be made available to you via the SDN website by end of January or earlier. You will receive an email notifying you that the credits have been awarded to your account. You can check the status of your credits by logging into your SDN website account using your SingPass to check on your ‘Credit Transaction History’.

After verifying that you have credits available, you can sign-up for the Spark Connections 2017 dating event(s) or service(s) you are interested in, with the participating AAs directly to enjoy the promotion. The AA will advise you on the nett price for the event or service and relevant credits will be deducted from your account upon your payment to the AA.

Check out the list of events and services offered at Sparks Connections 2017 microsite.

 

7. Can I participate in Spark Connections 2017 if I am a widower, or have divorced or annulled my marriage?

Yes, as long as you are deemed legally single, you can register to be an SDN website user. SDN may contact you to request for relevant documentation for verification, if needed. Once your account is approved by SDN, you can sign up for the Spark Connections 2017 dating events and services.

Note: For individuals undergoing separation, your registration as an SDN website user will be put on hold until you have finalised your divorce proceedings.

 

Registering for Spark Connections 2017 Events and Services with the AAs

8. Can I participate in the AAs’ events and services if I am not an SDN website user?

Yes, you can participate in the AAs’ events and services. However, only SDN website users will be eligible for the credits and use the credits to offset up to 50 percent of the dating events and/or services.

 

9. When are the registration closing dates for the Spark Connections events and services?

Based on experiences of previous rounds of Spark Connections, we recommend that you sign up for the Spark Connections 2017 events and services as soon as possible to avoid disappointment. Please note that registration is subjected to capacity and gender balance.

 

10. How will I know what is the price of the event or service, after deduction of credits? Also, what are the payment modes available?

For any Spark Connections 2017 event or service, you have to sign up directly with the participating AA. During sign up, the AA will advise you on the amount credits to be deducted from your account for the subsidy for the event or service you are signing up for, and the and the balance payment required. The payment mode by each AA will be listed on their respective events’ description under “payment details” found on the Spark Connections 2017 Calendar of Events (click on “registration details”) or SDN website’s Dating Events and Online or Personalised Matching pages.

 

Credits Management

11. Can I enquire on my credits balance with the AAs?

The AAs are only able to verify if you are an SDN website user and the amount of credits deducted for usage of their events or services. To check on your credits, you will need to log on to your SDN website account using your SingPass, and check for details under the ‘Credit Transaction History’.

 

12. How can I check if the payment amount advised by the AA is accurate?

You can check your credits balance via the SDN website. As a gauge, you will pay 50 percent less of the AA’s events or services, unless there are insufficient credits remaining.

Example:
You have signed up for a dating event that costs $150, so $75 electronic credits (i.e. 50% of $150) will be deducted from your account and you will need to pay the remaining $75 for the dating event directly to the AA via cash or other payment modes specified by the AA.

In the event there are insufficient credits in your account for the maximum 50 percent subsidy, the AA may deduct full remaining amount of your credits and request you to pay the balance amount via cash or other payment modes stated by the AA.

Example:
Continuing from the above example – You have already used $75 electronic credits for a dating event and so have $25 electronic credits remaining in your account from the original $100 electronic credits. Now you are keen to sign up for a workshop that costs $60, however you have insufficient amount credits for the maximum 50 percent subsidy (i.e. $30, 50% of $60). Hence, when you sign up for the workshop, the AA will deduct the remaining $25 electronic credits from your account and request you to the remaining balance of $35 (i.e. cost of workshop $60 – $25 electronic credits) via cash or other payment modes.

 

13. Can I sign up with the AA if I have insufficient credits?

Yes you can, but you will need to top up the balance on the price of the event or service via cash or other modes of payment specified by the AA. You are responsible to ensure you have sufficient credits when you sign up for an event or service under Spark Connections 2017. Hence, it would advantageous for you to plan how to best utilise your $100 credits, given your interest and objectives.

 

14. Can I request for refund of credits after I have registered for the AA’s event or service?

Refund of credits will be at the sole discretion of the AAs, in line with their refund policies. You are advised to read through respective AAs’ refund policies as listed on their respective service’s description under “refund policy” found on SDN website – http://app.sdn.sg/DatingServices/DatingEvents.aspx (Dating Events) and http://app.sdn.sg/DatingServices/OnlineorPersonalisedMatching.aspx (Online or Personalised Matching).

 

15. Who can I approach should there be any discrepancy in the credits deduction?

For discrepancy in the credit deduction amount, please check with the AAs directly.

 

16. Who can I approach should there be any discrepancy in the credits balance?

For discrepancy in credit balance, please write in to SDN at msf_sdn@msf.gov.sg.